FAQ
1. General Information
What is Bonjour Melbourne?
Bonjour Melbourne is a fashion brand that embodies French elegance with a touch of Melbourne's charm.
2. Products
What types of products do you offer?
Our women’s collection is thoughtfully designed to reflect both the seasons and the latest fashion trends, from warm winter coats and layered looks to lightweight summer dresses and swimwear essentials.
3. Ordering
How can I place an order?
Browse our collections on our website, add desired items to your cart, and proceed to checkout.
Can I adjust or cancel my order after placing it?
Please contact our customer service as soon as possible to adjust or cancel your order.
4. Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders in Australia.
How long does shipping take?
Our shipping is fast, reliable, and careful. We ensure that your order reaches you safely and on time. All orders are processed within 1-3 business days after payment is confirmed. Shipping will take 7-15 business days.
5. Returns and Refunds
What is your return policy?
For details on returns, please refer to our Return Policy.
How can I initiate a return?
Contact our customer service to initiate a return process.
6. Payments
What payment methods do you accept?
We accept Credit Card and PayPal
7. Customer Support
How can I contact customer service?
You can reach us via:
Email: contact@bonjourmelbourne.com
Phone: +31653714651
What are your customer service hours?
Our customer service is available:
Monday to Friday: 8AM - 6PM (AEST/AEDT)
Saturday to Sunday: 9AM - 5PM (AEST/AEDT)
8. Policies
Where can I find your store policies?
Our policies are available here:
9. Order Tracking
How can I track my order?
Use the 'Track your order' feature on our website.
10. Newsletter
How can I subscribe to your newsletter?
Join the Bonjour Melbourne club for exclusive access to new product launches, special deals, and restocks by subscribing with your email on our website.