Shipping Policy

Effective Date: August 25, 2026

Welcome to Bonjour Melbourne. We are committed to providing a transparent, reliable, and smooth delivery experience for all our customers across the United States.

Shipping Scope & Cost

• Shipping Destinations: We ship to all addresses across the United States of America.

• Shipping Cost: Free Shipping ($0.00 USD) on all orders with no minimum purchase requirement.

Order Processing & Fulfillment

• Order Cut-Off Time: Orders placed before 5:00 PM CET (Central European Time, matching our business location) (Monday–Friday) will begin processing the same day. Orders placed after this time or on weekends/holidays will be processed the next business day.

• Handling Time: Orders are processed within 1 to 2 business days (Monday–Friday).

Transit & Total Delivery Time

• Transit Time: Once dispatched, shipments typically take 4 to 5 business days (Monday–Friday) to arrive at their destination.

• Estimated Total Delivery Time: The total expected delivery timeframe is 5 to 7 business days from the time your order is placed.

Order Tracking

Once your order has been fulfilled and handed over to the carrier, you will receive a shipment confirmation email containing your tracking information so you can monitor your package’s delivery progress.

Shipping Delays

While we strive to meet our estimated delivery windows, unforeseen factors such as carrier delays, adverse weather conditions, or peak seasonal volumes may occasionally impact transit times. We appreciate your patience and will assist you with any carrier-related questions.

Address Errors & Delivery Exceptions

• Incorrect Addresses: Please verify that your shipping address is accurate during checkout. If you notice an error, contact us immediately. Once an order has entered the shipping process, we are unable to reroute packages.

• Returned Packages: Packages returned to us due to an incorrect or incomplete address, or after multiple failed delivery attempts by the carrier, may be subject to a refund minus shipping/handling fees or re-shipping costs.

Lost, Stolen, or Damaged Packages

• Damaged Items: If your order arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery with photos of the damage so we can file a carrier claim and arrange a replacement or refund.

• Lost or Stolen Packages: If tracking shows your package was delivered but you have not received it, please check with your local carrier or reach out to our support team for assistance.

Order Cancellations

You may request a pre-shipment cancellation by contacting our customer support team. Once an order has been fulfilled and dispatched, it cannot be canceled and must instead be handled via our standard return policy.

Contact Us

If you have any questions or require assistance with your shipment, please reach out to us:

• Email: contact@bonjourmelbourne.com

• Phone: +31622275596

• Address: Schoutenpad 22, 1399 HW Muiderberg, Netherlands